Customer Service praise

[5bites]

I have expressed on here some of the things I did not like about some of the 13 Fishing rods I have so I figured I should also mention when they have done something that I think is great too. That's only fair right?

It's pretty simple really but I broke an omen, sent it in per the instructions on the 13 Fishing website and got a new replacement back. Two weeks round trip! That's hard to beat imo. They threw in a hat to boot much to the delight of my oldest son. His other 13 Fishing hat looks like it's been ran over and my head is to big for a normal sized hat lol.

Thank you to the guys at 13 for taking care of me. I'm looking forward to Icast to see the changes on the omens and others.

[13Fishing]

5Bites,

We appreciate the feedback. We can't wait to show off the new products at ICAST....we are excited to read angler feedback on the new designs.

We have a couple of cool surprises.

Glad our Customer Service Team was able to get your stick back in your hands quickly.

Matt
13 Fishing

[5bites]

For the record I have several 13 rods and like them quite a bit. It looks like my biggest gripe has been addressed in the new omens. I kinda left that part open ended in the first post. Now it's just the waiting for the new stuff.

[GaterB]

I had to chime in on a solid customer service experience here as well. Fast response and turn around after I broke an Omen for me as well, and they included a lanyard and stickers. Awesome. Thank you 13

[13Fishing]

Love to hear the feedback guys.....bottom line we are here to help. As a manufacturer committed to customer service all we ask is that you give us a chance to make it right.

Cheers to all the great customers that support us!
Matt
13 Fishing