Daiwa Cielo
Daiwa Cielo
I had an old Cielo with the SVF graphite, was one of my favorite rods (7'0" HF). While doing some pitching/flipping on the Mississippi had a tip snap on a hookset . Stuff happens - Im not upset (I was fishing a club derby, the drag was locked down fully, and my hookset was aggressive as the fish actually startled me). I looked the rod up and found that they were offered with a lifetime warranty - and while I still have to find my reciept (Might have to call TW and pray they still have on file) I was wondering what address should I email at Daiwa? Sent something to admail@daiwa.com yesterday morning, and havent gotten a response (this was before i even realized there was a warranty). Was this the right channel?
Re: Daiwa Cielo
I have that same old rod and I love it also. It is an amazing heavy casting jig rod. I'm not a big fan of e-mail. I would find my receit and call Daiwa. They will take care of you.
Re: Daiwa Cielo
Fair enough - i do have the receipt. Tried another email today, if i don't get a response here by my lunch hour I'll call. I doubt i'll be able to get another one of those, sadly - so if you ever want to part with yours, let me know. I'll buy.
Re: Daiwa Cielo
Well, I called and they advised me to send it back. I pointed out that the new series and the old have nothing in common, and its much closer in blank to the compile-x - we'll see what comes back in the tube. I hate to be that way - but they've discontinued everything in that price range really.
Re: Daiwa Cielo
Its headed back - i'll let everyone know what they do with it. All one of you who are listening. hah!
Re: Daiwa Cielo
I'm interested in what's gonna be coming back to you in that rod tube..
I've got two first gen Cielos, the 7'H and 6'6"MH. The 7' is a fantastic big jig/worm rod, the 6'6 is my favorite squarebill rod and gets a lot of use.. Maybe I should retire em before anything bad happens.. Good luck and let us know how they handle it.
I've got two first gen Cielos, the 7'H and 6'6"MH. The 7' is a fantastic big jig/worm rod, the 6'6 is my favorite squarebill rod and gets a lot of use.. Maybe I should retire em before anything bad happens.. Good luck and let us know how they handle it.
Re: Daiwa Cielo
Yes they are. Ive yet to use a rod I enjoyed more than the 7' heavy.
Im curious to see what comes back as well. I requested a phone call before they ship me anything.
PaBass, if you ever want to part with the two you have, please let me know.
Im curious to see what comes back as well. I requested a phone call before they ship me anything.
PaBass, if you ever want to part with the two you have, please let me know.
Re: Daiwa Cielo
I am also very interested to see what you get back. I have a brand new casting 6',9" I think? Cielo super titanium tip drop shot rod. I was always going to use it for wacky worms. I enjoy just taking it out of the tube and admiring it. The new cielo rods are not even close to the predecessor.
Re: Daiwa Cielo
Well, Its nearly two weeks, and no rod (or call) from Daiwa. Hopefully i'll hear from them tomorrow, or i'll be making a call myself.
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Re: Daiwa Cielo
I've been watching this thread...I would love to see how Daiwa handles this situation.
This is a huge problem with watering down a great product line.
This is a huge problem with watering down a great product line.
Re: Daiwa Cielo
Hi,
I do apologize you haven't heard anything about your rod. If you can please email me at tobyb@daiwa.com with all of your contact information, address and phone number and I will look into this and contact you with information on your rod. I do apologize for any inconvenience this has caused.
I do apologize you haven't heard anything about your rod. If you can please email me at tobyb@daiwa.com with all of your contact information, address and phone number and I will look into this and contact you with information on your rod. I do apologize for any inconvenience this has caused.
Re: Daiwa Cielo
Email sent. Thanks Toby!
Re: Daiwa Cielo
You have to be patient because things don't happen overnight in the big business world. I had to wait five months for a warrantied Dobyns rod when he shifted production from China to South Korea. Did Daiwa tell you what they would be sending you for a replacement?
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- Platinum Angler
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Re: Daiwa Cielo
toddmc wrote:You have to be patient because things don't happen overnight in the big business world. I had to wait five months for a warrantied Dobyns rod when he shifted production from China to South Korea. Did Daiwa tell you what they would be sending you for a replacement?
I for one would find a five month wait time to be unacceptable. If you think that is how other companies do business, you are missing out on much better products and services.