Reel was 2 months old when it happened. Reel was taken to a Diawa Service Center who said he could fix it. 4 months later it still wasnt fixed. Service Center guy said he would send it back to Diawa for repair. Fast forward a few more months, he said factory cant fix it.
I have been using the reel, which I love, but it irritates me that it does not work in the same manner it was designed.
Is my problem believing a Service Rep who doesnt know his business, or is it true that there is nothing to be done?
BTW...my bad luck and disappointment with this reel did not stop me from buying 2 more when I caught them on great sale. I love this reel, its just irritating that I cant get it repaired.
Will post pics early next week
11137 Warland Drive
Cypress, Ca 90630
We can take a look at the reel and see what can be done. Just make sure to send it back to my attention so we can get you taken care of.
That Service Center did you take it to? I would like to know this so I can pass this information along. Again I do apologize for the lack of service you have received.
Its all good. Found a teenage reel genius who is working cheap building a business.
Were it not for a couple of boat hickeys that I remember putting on it, I would think it was brand new.
Thanks Diawa! You guys are great. I will put your customer service up against anyone.