Aquaftm45 wrote:Joebass1977 wrote:I'm not ready to get into details yet.....
Why don't you get on with it and get to the details? You started this thread on another board a couple of weeks ago. Let's hear it, what condition did the rods and reels arrive to you, what transpired to mess up so many items, what condition did Daiwa recieve them back from you, what was their most recent offer of resolution?
Ok, I have been hesitant because I really want to continue to use their product, and feel like maybe I just got a bad batch. I really don't want to bash them, but I feel like I'm being treated unfairly.
So bought these rods last year around this time.(17 new combos) I live in NY, and am self employed. I also was boatless until early August. So they didn't get used at all until mid August. I took my family up to the 1000 islands area. I broke a Cronos flipping stick within literally a half hour, and after I took my tatula elite top water rod out of the rod sock, out came two guides. Both BRAND NEW, never used. I posted right on their Facebook page that day. It's still on there 4 months later. And before we left for the week I broke a 7'6" ml Cronos spinning rod on a hook set, with a ned rig.
I came home and used the remaining rods once a week until October 1, we went back up there for a long weekend. By Saturday I had broke my second cronos flipping stick casting a 1 oz soft plastic swimbait. Broke after about 10 casts in mid air. I broke the tatuka elite drop shot rod boat flipping a 10-12 inch small mouth.
So here I am with out a flipping stick and no drop shot rod in the 1000 islands, of all places!!!!. Thats 5 broken basically new rods. I'm not happy one bit. I also had a tatula SV reel that made a noise from day one. I filled out the warranty claims, with detailed description of how they broke, put the receipts in the boxes and shipped them.
I used 2 rod tubes to ship the 5 rods. I did not individually wrapped them. It cost me 45.00 to ship the rods across the country and took a week. And that's with my Fed ex discount. Had I took the time to wrap them I would have needed another tube and it would've been over 60.00. I was already pissed and they were broke so I didn't bother.
Fast forward, 2 weeks I get the reel back, no charge new bearing. I'm happy. I wait a few more weeks and call Daiwa. Customer service rep has no idea. Finally he calls back. Leaves a voicemail saying he apologizes they were basically lost in the system and according to Trevor Weeks the service department manager who inspected them, 2 would be covered by warranty, the other 3 half off.
I emailed them back that night saying I wasn't happy. They were all in the same condition when they left and all had minimal use. I told him I had been a long time dauwa user. I sent pics of all my rods and reels to let him know I wasn't scamming and just wanted to be treated right. I asked for his supervisors and the supervisor above the service department manager ( Trevor Weeks)
The next day I got an email from Trevor Weeks the guy that deemed them abused. He included pictures. Three rods looked pretty bad, and one had a missimg eye. I politely replied that after seeing the pictures I can certainly understand the original point of view. I assure him they were all sent in new condition and I explained that I didn't bother to individually wrapped already broken rods. I asked if it was at all possible that being shipped across country they couldn't have gotten heat up? His reply was that I needed to file a claim with FedEx. They were willing to replace 2 rods, now all of a sudden as a courtesy, when I have the voicemail saying it was warranty.
I asked for you supervisors contact info. He replied that he reports directly to the VP and he had forwarded the email chain. I don't believe him. I whoever is his boss to contact me. He now doesn't even reply to my emails.
My main issue besides the fact I feel like I got a bad batch is the way I've been treated. I complained that I had to call to find the status, he said they left a message but it's my business phone. That's not true. Also he isn't the be all, end all. Or shouldn't be, I should be able to at least talk to someone else.
As I said I'm self employed and I work hard for my money. I didn't boast about what I spent on Daiwa. I just wanted them to know I was a 25 year loyal customer, and would they please treat this issue fairly.