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I have to share this and inform others of what has been the worst customer service I've experienced from any fishing rod company. I had purchased an Envy A light power spinning rod and it was a sweet action rod for what I needed. But, after a couple of outings I noticed a strange 'bend' or 'kink' in the rod at the top between the tiptop and adjacent guide. I continued using it thinking it was my eyes, lol but a couple casts later, the top 3" of the rod broke. So, I sent it in to 13 for warranty (the rod was one year old). I was told the Envy line of rods was discontinued with no Envy 2 release date known. They offered to replace it with one of their Muse Black rods, which is their next best line. Unfortunately there is no light action spin rod so I kindly asked for a 7'1" MH, thinking everyone can use another 7 foot MH rod, right? Well, they shipped me a 7'5" MH. And lo and behold, when I unpacked the rod and inspected it - not only was the tip top glued on out of line but - that weird 'kink' was also present, again! I documented this with some photos so hopefully you all can tell me if it's my eyes or what but this is simply unprofessional and bad business, IMO. I have contacted 13 via emails and have not yet received any response. Know that I have 4 other Envy rods and a Concept A reel, which are all doing well. But at this point, unless the company rectifies this to my satisfaction, they get no more of my money.