Not only does he respond to emails, 9 times out of 10 he will answer the phone and talk to you like he's known you for a couple years! He's an exceptionally nice person, their customer service is awesome, and their rods are the best part!bassmaster_flex wrote:In my opinion, they had the best customer service to begin with, so yeah, i dont think youll have any problem with it. not every company do you send an email and the owner of that company responds.