Shimano Warranty service .

Have a question regarding an existing Shimano product? Talk directly to an official representative from Shimano!
Real Pudd legend
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Shimano Warranty service .

Postby Real Pudd legend » Tue Jun 05, 2018 11:14 pm

Walked into Shimano with my Zodias rod that had the lock nut come apart due to the epoxy coming apart and literally the next day I received a new one at my door step. Unbelievable service , thankyou Shimano !

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Bantam1
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Re: Shimano Warranty service .

Postby Bantam1 » Mon Jun 11, 2018 5:56 am

Thanks for buying Shimano. Sorry I missed you while you visited. I was in NY doing a dealer event.

Real Pudd legend
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Re: Shimano Warranty service .

Postby Real Pudd legend » Mon Jun 11, 2018 6:17 am

All good , I know you’re busy with all ends of the spectrum. Maybe when I come into pick up the reel I’m getting serviced I can say hello. I do have a exsence 3000mhg that needs a new line roller I was gonna take in. Only had this thing for a few weeks but anything can happen I suppose , the retrieve is very nice though .

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Bantam1
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Re: Shimano Warranty service .

Postby Bantam1 » Mon Jun 11, 2018 11:18 am

I would like to see that. The Exsence has a different line roller bearing design and is sealed heavily. I suspect a rough bearing out of the gate. I will be in the office for the next month or so. Make sure you ask for me. I am here until 2pm every day.

Real Pudd legend
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Re: Shimano Warranty service .

Postby Real Pudd legend » Mon Jun 11, 2018 2:44 pm

Will do Dan , when I get the call to pick up my reel I’ll bring it in and ask for you . Appreciate the help and quality customer service !

Real Pudd legend
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Re: Shimano Warranty service .

Postby Real Pudd legend » Wed Jun 13, 2018 2:16 pm

Just wanted to thank Dan for taking care of my exsence for me , Dan is why shimano is Such a reputable reliable company . He went above and beyond to help me out and for that I have much appreciation to him. Shimano Customer Service Rocks !!

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Bantam1
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Re: Shimano Warranty service .

Postby Bantam1 » Thu Jun 14, 2018 5:29 am

No problem. Good luck in your tournament this weekend


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