NRX Issue

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H8R
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NRX Issue

Post by H8R » Tue Jan 17, 2017 11:46 pm

I just received a brand new NRX Dropshot rod. In my limited use (spooling line), I can tell the first guide (Fuji Titanium) is making a bunch of noise, and the insert is loose. What are my options. I've had this rod for 2 weeks and haven't fished it. Is a guide replacement the only option?

Tim Kelly
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Re: NRX Issue

Post by Tim Kelly » Wed Jan 18, 2017 1:02 am

If the insert isn't cracked or broken, just loose, then I bet a drop of superglue would secure the insert. The glue will be drawn into the gap and make a decent bond. Never heard of a loose insert before that wasn't broken, but I expect it can happen.

johnnybassboat
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Re: NRX Issue

Post by johnnybassboat » Wed Jan 18, 2017 12:44 pm

If that were mine it would be going back to where it came from and getting replaced.

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Bantam1
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Re: NRX Issue

Post by Bantam1 » Wed Jan 18, 2017 9:21 pm

You can contact the dealer where it was purchased and see if they are willing to replace it for you. The other option is to send the rod in for warranty repair:

http://www.gloomis.com/content/g-loomis ... ranty.html

H8R
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Re: NRX Issue

Post by H8R » Wed Jan 18, 2017 9:59 pm

Bantam1 wrote:You can contact the dealer where it was purchased and see if they are willing to replace it for you. The other option is to send the rod in for warranty repair:

http://www.gloomis.com/content/g-loomis ... ranty.html
This shipped directly from Shimano.

H8R
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Re: NRX Issue

Post by H8R » Thu Jan 19, 2017 3:25 am

Shipping to Shimano, they'll inspect and likely replace per a Cust.Serv rep I spoke to. They sent me a return shipping label.

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Bantam1
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Re: NRX Issue

Post by Bantam1 » Thu Jan 19, 2017 9:33 pm

Sorry you didn't say it came from us. Normally all G.Loomis warranty is handled up there. I'm happy to hear one of the CS agents is helping with this directly. We will make it right.

H8R
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Re: NRX Issue

Post by H8R » Thu Jan 19, 2017 10:07 pm

Bantam1 wrote:Sorry you didn't say it came from us. Normally all G.Loomis warranty is handled up there. I'm happy to hear one of the CS agents is helping with this directly. We will make it right.
Keith Ferguson was the rep, and he was top notch! Not sure if that sort of thing gets to the top, but he was very helpful and accommodating!

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Bantam1
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Re: NRX Issue

Post by Bantam1 » Sun Jan 22, 2017 9:35 pm

Canadians are always helpful :lol:

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