Thank you Shimano

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JBcrankaddict
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Thank you Shimano

Post by JBcrankaddict » Thu Apr 01, 2021 8:48 am

Hey Bantam, Just wanted to say thank you to Shimano for going above and beyond to help out! Parts order got lost with FedEx, and after getting no answers from FedEx, I sent Shimano an email to see if they could help. Couple days later, UPS was delivering my package. Wasn’t even expecting an answer by then. Really appreciate the quick response with everything that’s going on =D>

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Bantam1
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Re: Thank you Shimano

Post by Bantam1 » Tue Apr 06, 2021 6:18 am

No problem. The customer service team is a little short handed still but they are doing their best. Given all the issues with CV and the weather in some places, there have been many problems with shipping. I know I have had many packages delayed and a couple go missing for my own personal orders (non Shimano of course). Hopefully everything will improve going forward.

JBcrankaddict
Pro Angler
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Posts: 1825
Joined: Fri Jul 05, 2013 7:59 am
Location: Pensacola, FL

Re: Thank you Shimano

Post by JBcrankaddict » Sat Apr 10, 2021 8:33 am

Shipping has definitely tested many peoples patience this year. Little things like this mean a lot in times like this though. Sure wasn’t expecting it that quickly, and helps remind me of one reason why I’ve used Shimano for so long.

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