Question

Have a question regarding an existing Shimano product? Talk directly to an official representative from Shimano!
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John M
Newbie Angler
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Joined: Wed Jan 24, 2007 11:55 am
Location: Lexington, KY

Question

Post by John M » Wed Jan 06, 2021 6:22 am

I have been trying to get through to Shimano to order some parts. Have not been successwful is this because of the
Virus ?

Sterfry26
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Re: Question

Post by Sterfry26 » Wed Jan 06, 2021 6:58 am

Are you going through their website or trying to reach them on the phone?

John M
Newbie Angler
Newbie Angler
Posts: 7
Joined: Wed Jan 24, 2007 11:55 am
Location: Lexington, KY

Re: Question

Post by John M » Wed Jan 06, 2021 8:32 am

Have been trying to go thru 1-877-577-0600

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Bantam1
Manufacturer Support
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Re: Question

Post by Bantam1 » Thu Jan 07, 2021 7:28 am

We are short handed and call volume has been high since this CV started. There are a lot of new anglers now and as you can imagine many questions or issues with new gear that they may or may not understand. The guys are doing their best, but we simply need more people. Since the entire call center is working from home it is impossible to bring in new people for training. You can use our online parts ordering or use the contact us email through the website.

John M
Newbie Angler
Newbie Angler
Posts: 7
Joined: Wed Jan 24, 2007 11:55 am
Location: Lexington, KY

Re: Question

Post by John M » Thu Jan 07, 2021 9:32 am

Thank you apprechiate your help

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