Opinions on GLX Warranty Submission

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Drakestar
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Opinions on GLX Warranty Submission

Post by Drakestar » Sun Jan 05, 2020 12:34 pm

Hi, 1st time poster after a recommendation at WesternBass. I'm looking for some advice/experience on how to act on a broken Loomis GLX 843 that I got for Xmas. The tip broke off yesterday on the 2nd time on the water (poor rod never even caught a fish!) while I was putting the bait in the hook keeper. Trying to decide between using the Xpeditor program ($100 no questions asked replacement, shipped right away) and sending in the rod for warranty evaluation (have to pay upfront shipping, might take a bunch of time, they might ask me to pay a $100+ fee anyway to repair/replace). It all comes down to how confident I am that this will be deemed a defect, and I have no idea.
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The tip snapped clean between the tip and 1st guide. I'd like to think that I don't put undue stress on my rod tips when doing every-day stuff like hooking a bait back into the keeper and this is the first time this kind of breakage has ever happened to me. Not trying to convince anybody here of my "innocence", just explaining why I'm perplexed. (I have a lot of finesse rods and practice in treating those rods.) So, honest opinions would be awesome - I'll pay the $100 Xpeditor fee if needed, just need to decide if it's worthwhile to even send this rod in for eval.

Thanks for your feedback!

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BRONZEBACK32
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Re: Opinions on GLX Warranty Submission

Post by BRONZEBACK32 » Sun Jan 05, 2020 9:36 pm

It looks like a pretty clean break, I would send it in as normal warranty, although it might take a bit longer to get back.

But if you are in a hurry and want no questions asked you can do the Xpeditor program.

If you go normal warranty just explain what happened like you did here on the forum.


Welcome by the way...

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Bantam1
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Re: Opinions on GLX Warranty Submission

Post by Bantam1 » Mon Jan 06, 2020 5:12 am

Send the rod in for warranty. A failure that quick is either a defect in the blank or something happened in shipping or at the dealer level. Either way it should be covered.

Drakestar
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Re: Opinions on GLX Warranty Submission

Post by Drakestar » Mon Jan 06, 2020 9:27 am

Awesome, thanks for your insight! Will mail in for eval.

johnnybassboat
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Re: Opinions on GLX Warranty Submission

Post by johnnybassboat » Thu Jan 09, 2020 6:50 pm

Send it in with a letter explaining what happened and the time line of how long you have had the rod. They will warranty it imo. I have never sent a rod To G Loomis and not have them stand behind it.

Drakestar
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Re: Opinions on GLX Warranty Submission

Post by Drakestar » Fri Jan 10, 2020 9:19 am

I sent it in this week! :)

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Re: Opinions on GLX Warranty Submission

Post by Drakestar » Mon Jan 13, 2020 10:28 pm

Got my warranty replacement notification :D Good to see Shimano & G Loomis take care of their customers!

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Bantam1
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Re: Opinions on GLX Warranty Submission

Post by Bantam1 » Tue Jan 14, 2020 5:02 am

:)

mark poulson
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Re: Opinions on GLX Warranty Submission

Post by mark poulson » Tue Jan 14, 2020 8:13 am

Bantam1 wrote:
Tue Jan 14, 2020 5:02 am
:)
Dude, it's all your fault! Hahaha =D> =D> =D>

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